WorkStep career coaches are here to help

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Part career counselor, part cheering squad, WorkStep career coaches are the main point of contact for anyone looking to take the next step in their career—whether that’s a new job or training to jump to a new industry. But what exactly do they DO?

We talked to Lauren, a WorkStep career coach, to get the inside scoop on how they help applicants get hired.

What does a WorkStep career coach do?

We’re here to be the go-to person for anyone applying to opportunities through WorkStep. We answer questions about different jobs or training programs, give feedback on how to improve your profile, coordinate interviews, follow up with employers—basically we’re here to help.

What question do you get asked most often?

People sometimes think this is a service you have to pay for, but it’s not. It’s free! You can even refer friends or family who are looking for job or training opportunities. We’d be happy to talk to them and give advice.

Another common misconception is that we’re a temp agency. But all the jobs we list are real, direct-hire positions.

What’s your top advice to anyone applying for a job?

Spend time making your profile thorough. At WorkStep you only need to fill out your profile once and then you can use this to apply to as many jobs as you want. So it’s worth taking the time to get all your past experience on there or explain any gaps in employment. It makes a big difference in landing the interview.

What’s your top tip for interviewing?

It seems obvious, but it’s “be prepared.” This means a couple things: read up on the company so you know what they do going in. And be sure you understand what the job responsibilities and shifts are, so you know it’s a good fit. It’s also a good idea to come up with a list of questions to ask the interviewer ahead of time.

We follow up with applicants before their interview to advise them on what to wear, what to bring, and answer any questions they might have. But in general, people are way more relaxed and do better in interviews if they feel prepared and comfortable walking into it.

What are you most excited about?

We’ve got lots of new features we’re launching. Our careers pages have tons of useful information about different industries—stuff like trends, industry growth, and other opportunities. We’re also launching pages that will dive into all the different options for getting training out there. And we’re testing a feature where we can connect you with a professional in your industry to get a firsthand view of what it’s like. In general, we love getting feedback about WorkStep so we can continue to improve and add features that are useful for applicants.

What don’t people know about WorkStep career coaches?

I think there’s a misconception that we’re only here to help you apply for a job, but really we’re a resource for so much more. If you’re thinking about changing industries, we can recommend different training programs. If you’re having trouble with your manager, we can offer advice. If you’re feeling anxious about an interview, reach out. We’re here to cheer you on!