Customer Story: National 3PL
Significant retention gains realized by facilities nationwide
STAFFING NEEDS
500+ headcount distribution centers distributed nationally
Recruiting focus on candidates with multiple years of DC experience
Roles to fill include: Order Selector, Class A Driver, and Loss Prevention
THE WORKSTEP IMPACT
10 direct hires placed per facility at outset of the partnership
2X increase in on-site interviews
100% of non-exempt roles in supported facilities sourced primarily through WorkStep
“The WorkStep retention rate is out of this world compared to what we had previously.”
– HR Generalist
A long-term leader in 3PL
The company in this case study is a third-party logistics firm, offering public and contract warehousing, manufacturing logistics, plant support, transportation, shuttle, collaborative logistics, and order-fulfillment services.
This 3PL manages facilities in every corner of the USA, with multiple operations in 8 states, employing over 900 workers to ensure a smooth operation for their customers.
Engaging with WorkStep
Historically, the company faced a challenge in non-exempt workforce turnover, as well as the costs associated with having to leverage temp-to-hire as a recruiting channel.
Getting started, the company and WorkStep set up a pilot in the distribution hub closest to the company’s worldwide headquarters. In that facility, the company was able to quickly and easily onboard onto the WorkStep technology platform, as well as test the quality of their worker network.
With early results in hand, the the company’s HR leadership team helped establish a forum for WorkStep to demo their solution for the other facilities nationwide. Because of WorkStep’s free-to-try model, other sites were able to dip their toes in to see the same success for themselves.
Future plans
Given the success of the WorkStep partnership to date, the two teams will continue to work together to determine how WorkStep can add value for the company’s sites and employees throughout the country. Moving forward, the company’s HR team is keenly interested in finding ways to create a consistent candidate experience from application to post-hire, leveraging WorkStep’s unique technology stack.
