National 3PL

Significant retention gains realized by facilities nationwide

Staffing Needs

Over 7,000,000 square feet of warehouse space in their network

Recruiting focus on finding candidates who will have long-term retention

Roles to fill include: Material Handler, Forklift Operator and Class A Driver

The WorkStep Impact

77% retention rate on first 50 WorkStep hires

7 facilities partnered with WorkStep

4.6/5 average satisfaction of new WorkStep hires

“The WorkStep retention rate is out of this world compared to what we had previously.”

HR Generalist

A long-term leader in 3PL

The company in this case study is a third-party logistics firm, offering public and contract warehousing, manufacturing logistics, plant support, transportation, shuttle, collaborative logistics, and order-fulfillment services. 

This 3PL manages facilities in every corner of the USA, with multiple operations in 8 states, employing over 900 workers to ensure a smooth operation for their customers.

Engaging with WorkStep

Historically, the company faced a challenge in non-exempt workforce turnover, as well as the costs associated with having to leverage temp-to-hire as a recruiting channel.

Getting started, the company and WorkStep set up a pilot in the distribution hub closest to the company's worldwide headquarters. In that facility, the company was able to quickly and easily onboard onto the WorkStep technology platform, as well as test the quality of their worker network. 

With early results in hand, the the company's HR leadership team helped establish a forum for WorkStep to demo their solution for the other facilities nationwide. Because of WorkStep’s free-to-try model, other sites were able to dip their toes in to see the same success for themselves.

Future Plans

Given the success of the WorkStep partnership to date, the two teams will continue to work together to determine how WorkStep can add value for the company's sites and employees throughout the country. Moving forward, the company's HR team is keenly interested in finding ways to create a consistent candidate experience from application to post-hire, leveraging WorkStep’s unique technology stack.