Empower store associates, elevate customer satisfaction
Strengthen your retail operations with employee listening solutions designed to increase associate engagement and improve the customer experience.
Enabling retail associates for success
Increase operational effectiveness and ensure customer satisfaction with a platform designed to help retail organizations engage a diverse workforce through holistic employee listening and engagement.
Retail employee engagement and listening solutions
WorkStep’s holistic employee listening solutions deliver better customer satisfaction by increasing associate engagment, transforming store operations and improving productivity.
Manage high-turnover workers
Increase engagement and reduce turnover for your seasonal workforce.
Onboard associates successfully
Identify effective training programs to improve onboarding and reduce ramp times.
Maintain consistent scheduling
Identify and address scheduling conflicts, ensure schedule predictability and hours.
Prevent inventory shrinkage
Uncover and address loss issues in real-time with confidential communication.
Ensure worker safety
Proactively identify hazards so you can mitigate risk and maintain a safe work environment.
Improve customer experience
Foster an open and engaged, customer-first workforce through continuous listening.
Animal Supply Company improves new associate retention
Animal Supply Company, a leading distributor of wholesale pet products in the U.S., partnered with WorkStep to gather real-time sentiment from their hourly workforce. Through their partnership, they facilitated conversations with their hourly workers and management teams in their distribution centers nationwide and created action plans around their true turnover drivers. This led to a 50% reduction in turnover in just 6 months and projected annualized turnover rates as low as 55%.
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Ready to revolutionize your retail operations?
Harness the power of employee engagement and data-driven insights with WorkStep to drive productivity, customer satisfaction, and boost employee retention.