WorkStep Team & News

How we keep your data safe at WorkStep

August 8, 2023

RESOURCES How we keep your data safe at WorkStep

Data security is critical to any business, and WorkStep understands that. That’s why we’ve implemented comprehensive processes and protocols alongside our enterprise-grade features to ensure your data is always safe and secure. Here we’ll discuss the various measures we take to protect your data, as well as what you can do to keep your data safe.

Platform, network and infrastructure security

At WorkStep, we understand the importance of keeping your data safe and secure. That’s why we take comprehensive measures to secure our platform, network and infrastructure. All of our measures are designed to ensure maximum security while maintaining a high level of user convenience. All data is backed up daily across multiple regions in order to maintain redundancy and resilience and help prevent any loss.

We also use strong encryption protocols to protect both data-in-transit and data-at-rest. Data-in-transit is encrypted using TLS 1.2+ while data-at-rest is encrypted using AES 256 or greater for an extra layer of protection. Our transaction logging setup also helps us achieve point-in-time recovery (PITR) which provides users with peace of mind regarding their data integrity.

Advanced security features such as stateful firewalls and intrusion detection systems (IDS) are used to actively monitor and protect against potential threats, while Identity and Access Management (IAM) authorization ensures that only authorized individuals have access to sensitive resources within our internal networks. We place a heavy emphasis on platform, network and infrastructure security measures because we believe in providing the highest level of security without compromising on user convenience or performance.


Data security and compliance are essential elements of any business, especially where customer data is concerned. This is why WorkStep takes the necessary steps to ensure that all customer data is secure and compliant with the relevant regulations. WorkStep is SOC 2 Type II compliant and regularly performs security audits and vulnerability assessments to keep our systems up-to-date (please contact to request a copy of our most recent audit report).

Additionally, access to stored customer data is subject to strict policies and procedures. We use the principle of “least privilege” for user access, meaning only those employees who need it for their job functions will be granted access. All access to our internal administration tools is logged and periodically reviewed as well.

Furthermore, any access to user data requires additional security approval before it can be granted. As such, we take extra measures to ensure that customer data remains secure at all times while in our possession. We are dedicated to providing a safe environment where customers can confidently entrust us with their valuable personal information without fear of breaches or misuse of their data.


WorkStep takes data privacy seriously. We understand the importance of protecting personal information and are committed to upholding the highest standards. We believe that transparency is key when it comes to handling customer data. We keep our customers informed on how their personal information is being used with clear communication about how data is being collected, processed, and stored.

We make sure to follow all applicable laws regarding data privacy and security wherever we do business around the world. In addition to regulatory compliance, WorkStep also adheres to industry best practices for managing customer data securely. WorkStep takes every step necessary to protect your sensitive information from unauthorized access or misuse while providing you with the highest level of service possible.

To learn more, please read our Privacy Policy (

Enterprise account protection

Account protection is paramount to security and compliance. WorkStep utilizes Role-Based Access Control (RBAC) to enforce granular access permissions for users, allowing teams to control who can access what data and functions on the platform with precision. This way, organizations can rest assured that only those who truly need access are granted authorization.

For Enterprise customers looking for an extra layer of protection, we offer additional services. WorkStep enables Single Sign-on (SSO) via SAML 2.0, allowing IT teams to streamline the authentication processes. This makes it easier for administrators to manage accounts while also providing stronger security protocols.

Finally, WorkStep supports SCIM user provisioning for automated user onboarding and offboarding and access management. This ensures that account information is accurate, up-to-date, and secure across multiple systems in real time. WorkStep’s robust account protection measures make it easy for organizations to keep their data safe and secure without sacrificing convenience or efficiency. With these features in place, you can trust that your organization’s data will remain safe.

Incident monitoring and response

When an incident is detected, WorkStep follows a well-defined response plan that is designed to ensure the quickest and most effective resolution. The plan includes notification of the necessary parties, containment of the issue, investigation into its cause and implementation of countermeasures, communication about the incident with customers and partners, and corrective action taken to mitigate any future risks.

WorkStep also regularly monitors for suspicious activity or irregular usage patterns. WorkStep continuously reviews data protection measures to identify new threats and vulnerabilities. This allows us to stay ahead of potential security issues before they become major incidents. We do this by leveraging a combination of automated scans as well as manual reviews by security experts. Please reach out to for a copy of our most recent report.

At WorkStep, data protection is our top priority and we take every measure necessary to keep customer data secure. Our rigorous monitoring processes are designed not only to reactively address incidents but also proactively identify them before they can cause harm or disruption. With WorkStep’s advanced security measures in place, our customers can trust that their data will remain safe at all times.

What you can do to keep your data safe

To ensure that your data remains secure and compliant with industry standards, there are certain measures you can take. First, employ a robust authentication system for users to access your data. This will help protect against unauthorized access and reduce the risk of data breaches. Additionally, use strong passwords and two-factor authentication where possible to further bolster security.

Another measure that you can take is to track user activity on your systems. This will help you detect any suspicious behavior or potential threats before they become an issue. It’s also important to regularly review and update user access permissions as needed. By granting only the necessary level of access to each user, you can guarantee that no one has more privileges than they need.

Finally, make sure that all security patches and updates are applied promptly to help keep your systems up-to-date and secure from potential vulnerabilities or exploits. By following these best practices, businesses can confidently trust that their data remains safe while using WorkStep’s services.

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Liz Dellheim

Liz Dellheim, Director of Product Marketing |

Liz leads Product Marketing at WorkStep, where she partners across product development and customer-facing teams to help bring impactful new products and features to WorkStep users. Liz is excited to share about our innovative solutions that address the unique needs of the frontline workforce.