Fortune 100 Food & Beverage Company

Real-time feedback at scale drives 29% reduction in new hire turnover

Staffing Needs

Over 200,000 employees worldwide

Retention focus on frontline employees during their first year

Most challenging roles to retain include CDL Drivers and Merchandisers

The WorkStep Impact

Fast to Deploy: 18 days from pilot launch to first actionable insights shared

Scalable: 1,500+ new hires engaged per month

Impactful: $1.4M in cost-of-turnover savings in just the second quarter as partners

A Food and Beverage Leader

The company in this case study is one of the world leaders in the production and distribution of high quality food and beverage products, delivering products in over 200 countries. 

To keep the supply chain humming, the company operates production facilities across the United States, which employ machine operators, warehouse workers, drivers, and merchandisers, among other crucial non-exempt roles.

Engaging with WorkStep

What brought the company to WorkStep initially was that they had noticed consistent gaps between their frontline employee retention rates across regions, subregions, roles, and facilities. The hope was that implementing a structured feedback system that could tie to this retention data would help them uncover: 1) what is driving the differences in retention and 2) what are the most impactful steps that could be taken to lift retention in those areas that are consistently struggling.

Within an organization the size of the company in question, before any sort of kick off, WorkStep and the company needed to align on how to sync data between the company’s corporate systems and WorkStep, as well as clearly define stakeholders and data access permissions. Because WorkStep’s Retain platform was built for scale, this step of the process took only a couple weeks, and insights started generating almost immediately.

During the initial pilot, early feedback began to uncover insights and actions at the region and role-level. As time went on and the roll out continued, the company was able to analyze trends at more granular levels of their employee population - for example, specific role types within specific buildings. One high-level finding was that their regions with the highest retention levels were those outperforming on team-centric feedback and expectation alignment. These insights created clear focus in regard to how to bring the lower performing regions into alignment.

Looking at the second full quarter of the partnership compared to the first, new hire turnover rates reduced by 29%, which drove millions in cost savings.

Growing the Partnership

Having achieved success in bringing increased visibility to headquarters, the next step was to empower on-site teams to access and act on their feedback directly. To do this, WorkStep worked in lock step with the organization's IT team to refine user management, customize onboarding experience by role, and accelerate adoption.

Beyond those immediate steps, due to the frontline workforce's high level of engagement, the two teams have continued to iterate on and grow the feedback system to capture more rich information to empower frontline managers and key decision makers.