Spring is a season of renewal—and at WorkStep, that means fresh tools to help you unlock deeper insights and build stronger connections across your workforce. As of today, our latest product updates are officially live, and they’re built to help you move faster, communicate smarter, and lead with confidence!

Surface hyper-personalized workforce insights with Comment Insights

Say goodbye to generic feedback summaries. Comment Insights is the smarter, more nuanced way to surface what’s really happening across your workforce.

What it is: Powered by WorkStep’s proprietary AI, Comment Insights automatically analyzes every open-text comment in your scope over the past 90 days—so you don’t have to. It surfaces hyper-specific, timely patterns that are unique to your team and continuously refreshed. Think of it as your crystal ball for workforce sentiment.

Why it matters:

• Hyper-personalized views: Every frontline leader sees insights specific to their scope.
• AI-powered analysis: We identify patterns and themes that go beyond static categories and pre-defined topics.
• Real-time relevance: Milestone survey data is analyzed continuously, while Point-in-Time surveys are summarized upon close.
• Actionable detail: Each insight includes weekly volume, unique commenters, sentiment trends, and access to all related comments.

Whether you’re trying to spot a brewing issue or validate a recent decision, Comment Insights gives you the signal—not just the noise.

Measure workforce sentiment of actions taken with Employee Reactions

Your communication doesn’t end when you hit “Send.” Now, you can understand how it landed in real time.

What it is: With Reactions, employees can now respond to leadership replies and Inform messages with simple emojis. It’s a low-effort, high-impact way to capture sentiment and amplify employee voice.

Why it matters:

• Instant feedback loops: Know immediately whether a message resonated—or missed the mark.
• Confidential, quick responses: Employees share how they feel in just a tap.
• Visibility across channels: View individual reactions in your Comment Inbox or aggregate sentiment in the Inform tab.

Reactions help turn one-way messages into meaningful exchanges—and give leaders a pulse on employee engagement, faster than ever.

Explore what’s new

These features are now live—and better experienced than explained.

Want to see them in action? Book a demo with our team and discover how smarter insights and faster feedback loops can help you lead with clarity this spring.